Services Guide

TYPES OF SERVICES:

ADVISED SERVICE

INVESTMENT ADVICE

Personalized recommendation verbally or in writing, in which they suggest the client to make investment decisions on one or more products, made at the client´s request or at the initiative of the financial institution itself.

INVESTMENT MANAGEMENT

Investment decision making on behalf of clients under the protection of stock brokerage contracts, trust, commissions and mandates, which are agreed with the client with discretionary management.

NON-ADVISED SEVICE

COMMERCIALIZATION

Generalized recommendation on investment products without establishing a personalized recommendation on a particular product. In this type of service, the decision-making is of the client without having been influenced by the Relationship Manager / Account Executive.

EXECUTION OF OPERATIONS

It is the reception and execution of operations in the terms in which it was instructed directly by the client: without there being an advice or recommendation by the financial entity, HBMX being obliged to execute the operation in the terms in which it was instructed by the client.

Classes or categories of Securities or Derivative Financial Instruments that Vector Brokerage House offers.

See detail

Vector Brokerage House in accordance with the Provisions of Sales Practices informs its customers of the commissions applicable to stock market products.

See Commissions

MECHANISMS FOR THE RECEPTIONS AND CARE OF CLAIMS THAT ARE AVAILABLE TO CUSTOMERS:

Claims and complaints that customers have may be submitted in writing at the Vector Brokerage House office where they have their account.

They may also submit them through the UNE to the electronic address une@www.vector.com.mx in the understanding that they must subsequently formulate them in writing in accordance with the intermediation contract.

The deadline for Vector to handle claims is 30 business days, counted from the day after receipt.

Vector Brokerage House is governed by policies and guidelines that monitor the proper performance of its Executives in terms of investment services at all levels, though these policies ensures compliance with the Provisions.

For more information

ver Política de Conflictos de Interés.

It consists of 3 sections: Customer knowledge and experience, Customer financial situation and capacity and Customer investment objectives.

Each section contains a series of multiple-choice questions and answers that have a specific weight according to risk aversion.

The questions do not induce the client to respond in a certain way, nor do they allow receiving more than one answer per question.

The options of the answers are not only referred to numerical scales but also to qualitative elements.

The answers provided by the client will be evaluated by the system to determine their investment profile.

Vector Brokerage House has policies for the diversification of its clients´ investment portfolios based on investment profiles, approved by the Committee responsible for the Analysis of Financial Products. The policies establish the maximum limits to be considered at the time of the investment recommendation, at least with respect to the same value, financial instrument, issuer or counterparty. Additionally, it establishes the conditions under which the clients´ investment portfolios would not meet the aforementioned limits.

For more information

ver Política de Diversificación de Cartera.

In accordance with the provisions of the General Provisions applicable to brokerage firms issued by the National Banking and Securities Commission, brokerage firms are obliged to carry out the conductive actions so that their clients can terminate the intermediation contracts stock exchange that they had held with the brokerage firms themselves, by writing in which they express their willingness to terminate the legal relationship with that entity. Customers may at any time enter into such contracts with another brokerage house or with an intermediary of the securities market that provide them with portfolio management services in the name and on behalf of third parties, in accordance with applicable laws. In these cases, the provisions of the following paragraph shall apply with respect to the deadlines for transferring the respective securities and resources and terminating the contractual relationship upon receipt of the respective request from the client.

Clients may agree with any brokerage house or broker in the stock market with which they decide to enter into a stock brokerage or portfolio management contract in favor of third parties, that they carry out the necessary procedures to terminate the contract that have held with a brokerage house. The brokerage house with which the client has decided to terminate the contract, will be obliged to make known the brokerage house or intermediary of the stock market responsible for carrying out the respective termination procedures, all the necessary information for it. Likewise, they will be obliged to transfer the securities at the average acquisition cost of each of them and the corresponding resources object of the contract to the account in the name of the client(s) in the brokerage house or intermediary of the requesting stock market that they indicate and terminate the contract within 15 business days. For these purposes, the communication that the brokerage house of the intermediary of the requesting stock market will send in the terms provided in this article will suffice.

It will be the responsibility of the brokerage firm that requests the transfer of securities and resources and the termination of the corresponding contract, to have the authorization of the client or clients in question for the performance of the acts provided for in this article.

If the client whose termination of the contract is requested objects to said termination or the transfer of resources or securities made for not having granted the respective authorization, the requesting brokerage house will be obliged to deliver the securities and resources in question to the brokerage firm original within 10 business days. The foregoing, regardless of the payment of the damages and losses caused to the client and the applicable sanctions in terms of this Law.

The requests, authorizations, instructions and communications referred to in this article may be carried out in writing by means f an autograph signature or though the same mechanisms that were used to enter into the stock exchange intermediation contract, including electronic, optical or any other technology means that the parties previously agree, as long as the legal act in question can be proven reliably.

The brokerage firms must make known through the stock brokerage contracts, the manner and terms in which customers can terminate the contractual relationship, including the procedure for transferring accounts to another brokerage house or market intermediary of securities in accordance with the provisions of this article. Additionally, brokerage firms may disclose the provisions of this paragraph through information leaflets, their website, as well as in the investment services guide referred to in the “General provisions applicable to financial institutions and other people who provide investment services”, published on January 9, 2015 and its various modifications.